FAQ

General

What is Chipchik.com?
What countries are currently covered by Chipchik.com?
Are only the major cities in these countries included?
Where did the Chipchik.com listings come from?

Casual Visitors/Members

What do the colored icons to the right of the Establishment name mean?
Do I need to join in order to view offers from eating Establishments?
What are the benefits of joining?
Does it cost anything to join?
What is the benefit of providing my mobile phone number?
Can I see promotions on my iPhone?
Are there employment opportunities with Chipchik.com?

Customizing Chipchik

How can I make my own Chipchik profile?
What is “My Maps?”
How do I save a map of an area I frequent to My Profile.
What is My Favorites?
How can I maintain a list of my Favorite Establishments?
How do I delete a Favorite?
What if my favorite Establishment is not on Chipchik.com?

Moving Around and Viewing Establishments

Why are the pins on the map sometimes all grouped closely together.
How can I change the location displayed on the map?
How can I search for a particular Establishment?
I typed in my address and nothing happened, what do I do?
How many Establishments can I view at one time?
What if I find a Establishment that is closed?
How can I see the promotions being offered in my area?
How do I know what dates the promotional offers displayed apply to?
If I just want to see offers for dinner on Monday what do I do?
How do I see all the dinner Promotions offered in next three days?
How do I see the details of a specific promotion?
How do I see offers for more than one day/more than one meal time?
I want to see all offers from a single Establishment, what do I do?
How can I view the an Establishment's menu?
How can I see the open hours for an Establishment?
How can I change the dates of the offers I see?

Establishment Managers

What makes Chipchik different from our websites and services?
How much does it cost?
What is an “Immediate Move to Top” Credit?
We are outside the United States how much does it cost us?
Do I have to sign a contract?
Are there any other hidden costs – for example food trades etc.?
How can I pay for the service?
How do I know my credit card information is secure?
How do I get my Establishment to appear at the top of the list on the day when my promotion is running?
How can I promote for more than one Establishment location?
What if the location that is shown on the map is not where my Establishment is located?
How do I add a new promotion and delete an old one?
My Establishment does not have a website, what can I do?
How does Chipchik contact customers about my offers?
If I have a promotion that starts next month, how can I set up the offer?
If I have online reservations available how can I show this option on Chipchik.com?
Can I post job offers on Chipchik.com?
Is there a place for me to provide the hours of my Establishment?

ANSWERS

General

What is Chipchik.com?

Chipchik.com presents local eating Establishments that may make promotional offerings that you can take advantage of. Unlike other websites Chipchik gives the Establishments total control of their promotional activities to increase their revenue.

What countries are currently covered by Chipchik.com?

USA, Canada, Europe, Australia, New Zealand and South Africa

Are only the major cities in these countries included?

No in addition to the major cities that are always covered Chipchik has listing for hundreds of smaller cities in all countries. Type in some of the smaller places you visit – you will be surprised by the details we offer.

Where did the Chipchik.com listings come from?

From public information available from a number of Internet sources. Effort was made to insure the legitimacy and accuracy of the data provided by these sources however Chipchik cannot guarantee any of the information displayed. Please contact Establishments directly if you have any questions?

What do the colored icons to the right of the Establishment name represent?

The key to the icons is displayed at the bottom left. Establishments showing W have a Website, M indicates a menu, R indicates reviews, D indicates delivery and I indicates wi-fi service. Clicking on an icon next to a listing will display the appropriate web page.

How can I make my own Chipchik Profile?

Click the “Join Now” option under the Chipchik logo on the top left.

Do I need to join in order to view offers from eating Establishments?

No all promotions offered are shown to all Chipchik users

What are the benefits of joining?

You can save you own favorite maps so that you can instantly move to the places you most often frequent plus you can create a list of your favorite Establishments so you can instantly see what promotions they are offering

Does it cost anything to join?

.No, there is no cost to join and become a member and start using the custom features offered to members.

What is the benefit of providing my mobile phone number?

This is totally optional but if you provide a mobile phone number you can receive a text message when any of your favorite Establishments introduces a new promotion.

What is “My Maps?”

Chipchik allows you to save any number of maps that represent the areas where you most often frequent or visit.

How do I save a map of an area I frequent to My Profile.

When you have the map of the area you are interested in displayed click “Save Current Map” in the maps area in the top left corner. You can then give that map a name that is meaningful to you. Your entry will then be saved to your profile and you can recall from the drop down at any time

What is My Favorites?

Chipchik allows you to tag any number of Establishments as Favorites so you can easily view those Establishment details.

How can I maintain a list of my Favorite Establishments?

Click on the name of the Establishment you are interested in on the list in the center of the screen. A popup pointing to that Establishment will be displayed on the map. Click the option “Add to Favorites” in the popup. You will then be given the opportunity to optionally say if you wish to be alerted by e-mail or text message of promotional offers from that Establishment.

How do I delete a Favorite?

Click on “Show my Favorites” at the top left below the Chipchik logo. All you favorites will be displayed. Besides each Establishment in your favorites list is a “Remove” option. When clicked the selected Establishment will be removed from your favorites list.

What if my favorite Establishment is not on Chipchik.com?

Please let the Establishment know about Chipchik. They will get more exposure in their local market and you can be kept advised of their promotional activities.

Why are the pins on the map sometimes all grouped closely together.

Chipchik returns the 50 Establishments closest to the center of the map. In areas such as major cities Establishments are often close together. If you click on the full map and drag it so that the area you are interested is close to the center of the map Chipchik will return the Establishments in that area.

How can I change the location displayed on the map?

There are several ways:
1. Enter a new location in the search area on the left and press enter

2. Click and drag the shaded rectangle (or square) in the overview map at the bottom right hand corner of the map. If you drag it to the edge of the overview the whole map will move. Releasing the drag will reposition the map to that location and show the Establishments in that area.

3. lick on the main map and drag it around. Releasing the drag will reposition the map to that location and show the Establishments in that area.

4. Drag the rectangle in the Map within a Map box at the bottom right corner of the main map.

How can I zoom in or out of the displayed map?

Use Google's Zoom control at the top left corner of the map. Use the “+” to zoom in, the “-“ to zoom out.

How can I search for a particular Establishment?

Enter the Establishment name (or part of its name) in the Establishment field in the search area on the left and press enter. The Establishment search will look for matches within 100 miles/160 kilometers of the center of the currently displayed map. If multiple matches are found the closest 10 matches are returned. The remaining listings shown are the Establishments closest to the first match returned.

I typed in my address and nothing happened, what do I do?

Type in the name of your town and country from where you can zoom into you specific location. If more than one matching location is found they will be listed immediately below the search box from which you can make your selection.

How many Establishments can I view at one time?

Chipchik displays up to 50 Establishments at a time in the center listing and on the map. As you move the map around the center listing refreshs so that you can easily review all Establishments in an area.

What if I find a Establishment that is closed?

Please let us know by clicking on that Establishment name in the center listing and selecting the “Issue” link in the popup bubble.

How can I see the promotions being offered in my area?

Select from the drop down options next to “Display All Promoters” on the left side that allow you to select the size of the area you wish to search and click Go.

How do I know what dates the promotional offers displayed apply to?

When first displayed all offers for the next week are displayed starting from the current day. If you hold your mouse over a particular day of the week the date of that day is displayed in a popup. 

If I just want to see offers for dinner on Monday what do I do?

Simply click on Monday from the days displays – all the other days will be disabled. Then click on Dinner from the time periods below – again all the other periods will disable and the list below will change to reflect only the Establishments with offers for Monday dinner.

How do I see all the dinner Promotions offered in next three days?

Click the Multiple button to the right of the days. Then click the three days you are jnterested in. The list below will change to reflect the Establishments with offers for those days?

How do I see the details of a specific promotion?

Click on the short description of the promotion. Full details for promotion  will be displayed below. Click the short description again to hide the details.

How do I see offers for more than one day/more than one meal time?

Click the Multiple buttons to the right of the days and meal times. Then click the days and meal times you are interested in. The list below will change to reflect the Establishments with offers for those days.

I want to see all offers from a single Establishment, what do I do?

Click on the Establishment name in the promotions listing. All promotions offered by that Establishment will be displayed below. Click on the Establishment name again to hide the details.

How can I view the an Establishment's menu?

If an Establishment has a menu the menu icon “M” will be displayed following the Establishments telephone number. Click on the M icon to display the menu web page.

How can I see the open hours for an Establishment?

Click on the “Info” link following the Establishments telephone number. 

How can I change the dates of the offers I see?

Click on the calendar icon to the right of the “Multiple” button next to the days of the week and select the date from which you wish to see offers from.

Can I see Chipchik on my iPhone?

Yes Chipchik is available for use on the IPhone – plus you can access your favorite maps and Establishments directly from your IPhone.

Are there employment opportunities with Chipchik.com?

Yes we offer a very rewarding associate program where working as an Independent Contractor you can sign up Establishments to Chipchik and create an ongoing income for yourself.

Establishment Managers

What makes Chipchik different from our websites and services?

Other websites offer passive services where you pay to be listed and wait for people to take action. Chipchik allows you to dynamically create and manage promotions by day and by time period. Changes made are reflected instantly on Chipchik. You can also promote your offer to the top of the lists to compliment your promotion activities.

How much does it cost?

$20 US allows you to run 3 simultaneous promotions for one month and includes 3 “Immediate Move to Top” credits. Additional promotions and credits can be purchased for nominal fees.

What is an “Immediate Move to Top” Credit?

An “Immediate Move to Top” credit allows you to move one of your promotions to the top of the list of all promotions available in your area – the area that visitors in your area see first. You will remain in that exclusive top of list area for 6 hours.

We are outside the United States how much does it cost us?

The price is the same regardless of where you are in the world – all charges to your credit card will be processed in US dollars (depending upon exchange rates this can be a very good deal.)

Do I have to sign a contract?

No – there is no contact to use the Chipchik service and you can stop at any time

Are there any other hidden costs – for example food trades etc.?

No

How can I pay for the service?

All payments are made by credit card in US dollars on our secure site.

How do I know my credit card information is secure?

All payments are processed through the Authorized.Net payment gateway– one of the premier international credit card processors.

How do I get my Establishment to appear at the top of the list on the day when my promotion is running?

Use your “Immediate Move to Top Credits” – you get 3 credits every month and you can purchase additional credits if required.

How can I promote for more than one Establishment location?

You can group any number of Establishments under one promotional group. Each Establishment we pay the standard monthly fee. All Establishments oin the group must run the same promotions.

What if the location that is shown on the map is not where my Establishment is located?

This is very common as the mapping services show locations as if they are always directly on the street i.e. it does not take into account if you are located back from the street or in a shopping center. In Chipchik when you edit your Establishments detail you can also drag and drop the pin for your Establishment on your area map to match your exact location.

How do I add a new promotion and delete an old one?

You can maintain a library of up to 25 promotions e.g. you could keep your Mother’s Day promotion on file for update each year. You control which ones are active and when – you can delete and add promotions as you wish.

My Establishment does not have a website, what can I do?

Our studies show that an Establishment that has a web site on Chipchik is 7 times more likely to be clicked upon by users that one without. If you do not have a website we can create a micro web site for your Establishment for $5 per month. For that fee you can upload your logo, pictures of your Establishments and menu. You will then be listed with both a web site and menus on Chipchik thereby greatly expanding your exposure.

How does Chipchik contact customers about my offers?

When you offer a new promotion if  you have customers who have selected your Establishment as one of their favorites and have given their are given the opportunity (at their discretion) to elect to be contacted by e-mail, text or both when you introduce a new promotion. 

If I have a promotion that starts next month, how can I set up the offer?

Since you can maintain a library of up to 25 promotions you can set up promotions in advance and schedule them to start on any date in the future.

If I have online reservations available how can I show this option on Chipchik.com?

Yes – simply add the link to your on line reservations and Chipchik users will be able to make their reservations.

Can I post job offers on Chipchik.com?

Yes – a job posting is treated as any other promotion in Chipchik

Is there a place for me to provide the open hours of my Establishment?

Yes – when you update your Establishment details you can enter your hours along with other pertinent data.

 August 20, 2008